Frequently Asked Questions

What training options am I able to purchase on the Mental Health First Aid (MHFA) at Work online store?

  • MHFA at Work Intro. 
  • MHFA at Work Intro for Retail. 
  • MHFA at Work Intro for Manufacturing. 
  • MHFA at Work Intro for Restaurants. 

What is the minimum number of MHFA at Work Intro courses an individual or organization can purchase via the store? 

The minimum purchase is one seat for the individual MHFA at Work Intro course and two seats for a bulk purchase. 

How do I purchase the MHFA at Work courses that include Instructor-led training (Certification, Champion, Transform)? 

Please visit MHFA.org and fill out the interest form on the MHFA at Work page. You’ll receive an email with a link to schedule a call shortly after submission. If you do not schedule a call at this time, a Client Development Specialist will follow up directly to assist. 

What payment options are available in the MHFA at Work Store? 

All major credit cards are accepted. All purchases are final.

What is the timeline after the purchase? 

Individual purchase:

  1. Upon completing the purchase, you you will receive an email from LearnUpon which will direct you to the MHFA at Work Connect portal.
  2. Once logged into your account, you will have access to start the training from your dashboard. 

Bulk purchase (2-250 seats): 

  1. You’ll receive a confirmation email with an attached spreadsheet within one business day. Download the spreadsheet and add the first name, last name and email address for each learner.
  2. Save the spreadsheet and send it to MHFADirectSupport@TheNationalCouncil.org. 
  3. Learners will receive a MHFA at Work Connect invitation email within three business days after you submit the completed spreadsheet to the MHFA team. Once learners have accepted the invite, they will receive the course enrollment email.
  4. You will receive an enrollment confirmation email from the Client Services Team at MHFADirectSupport@TheNationalCouncil.org  after all the learners have been enrolled. Note: Once a learner has been enrolled, their seat cannot be replaced. 

    What happens if I do not receive my confirmation email from the National Council for Mental Wellbeing? 

    If you do not receive our emails, please reach out to MHFADirectSupport@TheNationalCouncil.org.

    Can I add co-branding and employee assistance program (EAP) resources to my course if I purchase seats online?

    Co-branding and EAP resource links are not available via online purchase.  

    How long do the learners have to complete the course? 

    The course will expire one year after course enrollment. 

    Is learner reporting included when I purchase the MHFA at Work Intro course in the online store?  

    There is no reporting available for purchases made in the online store. 

    Can an individual purchase the At Work Intro training for themselves, or does their organization have to purchase the training on their behalf?    

    An individual can purchase a MHFA at Work Intro course for themself. This workplace-focused course is different from our other MHFA Certification courses. If you are not looking for workplace training and want to learn more about the 8-hour community MHFA course, visit our website.  

    Who should I contact for support during purchasing? Who can I contact for support once my learners are enrolled? 

    You may contact MHFA through the Request Assistance Form. 

    Who should learners contact if they need support while taking their course? 

    Learners may seek support through the Request Assistance Form. 

    What resources are available for the learner?